Our Principles

Our values shape our actions

We understand that our employees, our colleagues, and our business associates are trusted partners in our unifying healthcare endeavors, and we understand that together we can impact quality of life for generations.

We build honesty, respect, loyalty, and leadership in every aspect of our organization and are inspired by these traits in our colleagues and partners.

We are committed to the professionalism, competence, and compassion that lead to improved surgical outcomes and optimal quality of life for every one of our patients.

We are further committed to delivering healthcare services in an innovative, sustainable, and cost effective manner to all people in the areas we serve.

We believe that behaving honorably and ethically contributes not only to the success of our organization, but also to the greater good of patient care. We know that ultimately it is all about what is right, not who is right.

To the employees of NeuroMatrix®, hospitals are more than customers. Hospitals are our valued partners. A guiding principle of the NeuroMatrix® Group is to meet the needs of our partners and their physicians and patients in the safest, most ethical and cost effective manner possible.

This principle directs our clinical services, our billing practices, and our account management activities. We strive for a positive impact in all we do, and we work until we hit that mark.

Our telephone number is 800-393-6118. Every division and employee within The NeuroMatrix® Group can be reached at this number. Our receptionists do more than route calls. They proactively connect callers to the most appropriate department to answer each question satisfactorily.

We understand that questions can arise at any time and we do our best to assist when we are needed, whatever the hour. Our corporate office is staffed from 6:00 AM until 6:00 PM EST Monday through Friday, and clinical service calls are taken 24 hours per day, 365 days per year.